Contact us in: SWINDON 01793 427 780 | WANTAGE 01235 775 100

Contact us in:
SWINDON 01793 427 780
WANTAGE 01235 775 100

Complaint Process

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint
and
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Image
Lawyers who care

Contact

Our Swindon office is located at:
26 Wood Street
Swindon
SN1 4AB

Call us on 01793 427 780
Fax us on 01793 427 781


Our Wantage office is located at:
The White Barn
Manor Farm, Manor Road
Wantage
Oxfordshire
OX12 8NE

Call us on 01235 775 100
Fax us on 01235 775 101

Accreditation
Image

We are a member of the Law Society’s Conveyancing Quality Scheme (CQS) which means that we meet the high standards the Law Society sets to ensure we give clients a professional and quality conveyancing service.


Partners
Neil Angel & Amanda Wilkins

Angel Wilkins LLP is regulated by the Solicitors Regulation Authority:
SRA number: 524327

© 2018 Angel Wilkins LLP | Website Design by Buddy Websites